CSR Policy


"We are committed to meet customers’ needs and expectations by delivering competitive services and solutions through continual improvement of our systems"

Quality Objectives:

  • Deliver services and solutions that meet customer requirements
  • Continually enhance external and internal customer satisfaction
  • Improve productivity and reduce rework

Zensar's Quality Management System has been created over a span of 15 years and is based on international frameworks and benchmarks it uses:

  • ISO 9001:2008: Basic system for defining our QMS and to assess QMS effectiveness
  • SEI CMM/CMMI: Best practices for software engineering and continuous process improvement
  • ISO 20000 : Is the international standard for IT service management
  • Total Quality Management (TQM): Used to bring about overall improvement and business excellence
  • Six sigma: Used as a tool for systematic analysis and process improvement

Read more: http://www.zensar.com/about-us/quality-policy#ixzz3nyt3yBGh