Frequently Asked Questions
Why Shop Online?
Can I save time shopping online?
|What Do I Need?||
What Do I Need to Shop Online?
What Kind of Stores Are on the Web?
Where Can I Find a Good Store?
When I ask my search engine for sites that deal with a particular type of product, I get thousands of hits and most are junk. What to do?
|How Do I Find a Product?||
How Do I Find a Product in the Online Shop?
Why are some brands available at a store, but not others?
Why Does the Store Want Me to Register and Log In?
Is registration, or membership, primarily a convenience for the store, or for me?
|How do I get Help?||
How Can I Get Help with the Site Itself?
|How Do I Order?||
How Do I Order and Pay?
Are there different ways to pay?
|When will I get my Package?||
How Fast Will I Get Delivery?
How fast will the store get around to shipping my product?
|What about Returns?||
What About Returning a Product?
|Where Can I Go to Solve Problems?||
Where Can I Find Out More About Problems I May Face as an Online Consumer?
Does the federal government have any information about online shopping?
--Excerpted from our book The Best of Online Shopping, Ballantine Books
Communication Circle: Services/Tips/Theory/WebPoems/Workshops/Books/Articles/Lisa/Jonathan
Copyright 1999 Jonathan and Lisa Price, The Communication Circle
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